Task 1_Softskill - Business Communication

1.        What is communication?

Communication is sharing our feelings, ideas and opinions with others. This can be intellectual, personal, spoken or written in nature. We live in groups and man is invariably a social animal. As the social needs insist that we share our thoughts with others. This can be called communication. It is a two-way process. In spoken communication, we have speakers and listeners who send and receive verbal messages from each other. In written communication, we have writers and readers, whereas in visualization and observation, the symbols and signs are included.

Communication needs to be effective in business. Communication is essence of management. The basic functions of management  (Planning, Organizing, Staffing, Directing and Controlling) cannot be performed well without effective communication. Business communication involves constant flow of information. Feedback is integral part of business communication. Organizations these days are verly large. It involves number of people. There are various levels of hierarchy in an organization. Greater the number of levels, the more difficult is the job of managing the organization. Communication here plays a very important role in process of directing and controlling the people in the organization. Immediate feedback can be obtained and misunderstandings if any can be avoided. There should be effective communication between superiors and subordinated in an organization, between organization and society at large(for example between management and trade unions). It is essential for success and growth of an organization. Communication gaps should not occur in any organization.

2.      What is business?

a.         An organization or enterprising entity engaged in commercial, industrial or professional activities. A business can be a for-profit entity, such as a publicly-traded corporation, or a non-profit organization engaged in business activities, such as an agricultural cooperative.

b.        Any commercial, industrial or professional activity undertaken by an individual or a group.

c.        A reference to a specific area or type of economic activity.

3.     What is business communication?

Business Communication is goal oriented. The rules, regulations and policies of a company have to be communicated to people within and outside the organization. Business Communication is regulated by certain rules and norms. In early times, business communication was limited to paper-work, telephone calls etc. But now with advent of technology, we have cell phones, video conferencing, emails, satellite communication to support business communication. Effective business communication helps in building goodwill of an organization.

Business Communication can be of two types:

Oral Communication - An oral communication can be formal or informal. Generally business communication is a formal means of communication, like : meetings, interviews, group discussion, speeches etc. 

Written Communication - Written means of business communication includes - agenda, reports, manuals etc.

4.        The Cylcle of Good Communication According to My Opinion

The explanation :

The good communication begins when person (the sender) transmits an information or a message to someone else (the receiver). This message has meaning to the sender, so the message must be encoded. After the message has been encoded, the message is received and it is decoded by the receiver. The receiver gives feedback to the sender as the confirmation about the particular message that has been carefully understand.

Sources :

http://managementstudyguide.com/business_communication.htm Retrieved on March 16^th, 2014.

http://www.investopedia.com/terms/b/business.asp Retrieved on March 18^th, 2014.

http://www.svcetedu.org/OLD/hasdownloads/mba/CONCEPT%20OF%20COMMUNICATION.pdf  Retrieved on March 18^th, 2014.